Password Reset

The process for resetting your password is as follows:

- Click on Forgot Your Password below the login box

- enter the email address attached to your account (no other will work) in the Email Address field and ensure the I am not a robot checkbox is checked

- click on Submit

- you should now receive an email with a link to reset your password

- click on the link

- a form will be displayed in which you need to enter your username and NOT your email address

- click on submit

- If you get the error 'The security token did not match. The request was cancelled to prevent any security breach. Please try again.' then just re-enter your username and click on submit again.

- you will now be offered the fields in which to enter your new password

NB You need the follow the displayed rules are the required complexity of your new password. This is for the protection of your data and prevent simple passwords from being guessed.